Privacy Policy
This Privacy Notice for Twinsights (‘Company’, ‘we’, ‘us’ or ‘our’) describes how and why we might collect, store, use and/or share (‘process’) your information when you use our ‘Services’, such as when you:
- Visit our website www.twinsights.co, or any website of ours that links to this privacy notice
- Engage with us in other related ways, including any sales, marketing, or events
Reading this Privacy Policy will help you understand your privacy rights or choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at [email protected]
What information do we collect?
- We may collect personal information when you interact with the Website, such as if you choose to register or create a user profile on the Website (e.g., to gain access to specific content, attend a hosted event, respond to a survey or request Communications about specific areas of interest), or otherwise provide it to us. Depending on the specific Communication you are receiving, or the Web page of the Website you are using, such information may consist of your name, current job title, company address, email address, telephone and fax numbers, correspondence with you, which newsletters you subscribe to, and other information you provide to us.
- We may also collect personal information if you register for the Website using a third-party social network account (e.g., LinkedIn, Facebook, and Twitter). For example, the Website may allow you to login using your social network account credentials. We may collect the user name associated with that social media account and any information or content you have permitted the social media network to share with us, such as your profile picture, email address, and birthday. The information we collect may depend on the privacy settings you have with the social network site, so please review the privacy statement or policy of the applicable social network site. When you access the Website through your social network account, you are authorizing us to collect and use your information in accordance with this Privacy Notice.
- The Website may also collect content that you provide, including postings on blogs, forums, wikis and other social media applications and services that we may provide.
- We may also collect similar personal information about you from data brokers in connection with our marketing activities.
- We do not usually seek to collect your sensitive personal information (i.e., data relating to your social security, driver’s license, state identification card, or passport numbers; non-Twinsight account username or number or financial account, debit card, or credit card number in combination with credentials allowing access to such accounts; racial or ethnic origin; immigration or citizenship status; religious or philosophical beliefs; trade union membership; genetic or biometric data for identification purposes; precise geolocation; political opinions; medical or health conditions; or sex life or sexual orientation. Sensitive personal information also includes the contents of your personal mail, email, or text messages unless we are the intended recipient). We will obtain your explicit consent to collect and use such information where required by law.
How do we process your information?
- The Website collects standard Internet log information including your IP address, browser type and language, access times and referring website addresses. To ensure that the Website and Communications are well managed and to facilitate improved navigation, we or our service provider(s) may also use cookies (small text files stored in a user’s browser) or Web beacons (electronic images that allow us to count users who have accessed particular content and to access certain cookies) to collect aggregate data. Additional information on how we use cookies and other tracking technologies and how you can control these can be found in our Cookie Policy.
- We may also use your personal information for marketing purposes, including to deliver cross-context behavioural or targeted advertising based on your interactions across non-affiliated websites or online applications, or to send you promotional materials or communications regarding services provided by us or other members of the Twinsights Network that we feel may be of interest to you. We may also contact you to seek feedback on services provided by members of the Twinsights Network or for market or other research purposes. Your personal information may also be used to protect our rights or property and that of our users.
- You may at any time request that we discontinue sending you Communications, emails or other correspondence.
- Any personal information that we have about you may be de-identified and maintained and used by us without re-identifying such information. Such de-identified information is not subject to the terms of this Privacy Notice.
When and with whom do we share your personal information?
- We may provide your personal information to other members of the Twinsights Network in order to provide you with information that could be of interest to you and conduct market or other research. Your personal information may also be disclosed to members of the Twinsights Network and other third parties: in order to respond to your requests or inquiries; as part of a corporate transaction (such as a sale, divestiture, reorganization, merger or acquisition); or where those parties handle information on our behalf.
- Personal information may also be disclosed to law enforcement, regulatory or other government agencies, or to other third parties, in each case to comply with legal, regulatory, or national security obligations or requests.
- In relation to Communications, we may also share your personal information with service providers in connection with the delivery of such Communications.
- All of these disclosures may involve the transfer of personal information to countries or regions without data protection rules similar to those in effect in your area of residence.
- By providing information with respect to a Communication or through the Website, you are consenting to the disclosures described above.
- Any personal information that we have referenced above under “Information collection” may be disclosed to the third parties identified in this section for the purposes set forth herein.
- This Privacy Notice only addresses the use and disclosure of information collected by Twinsights through your interaction with the Website and through other interactions with Twinsights relating to a Communication. Other websites or mobile apps that may be accessible through links from the Communication, Website, or Mobile Apps have their own privacy statements and personal information collection, use and disclosure practices. We encourage you to familiarize yourself with the privacy statements provided by these other parties prior to providing them with information.
Do we use cookies and other tracking technology?
- Some of the cookies we use are necessary to enable you to move around the Website and use its features, such as accessing secure areas that may contain content for registered users.
- We also use functional cookies to record information about the choices you have made and to allow us to tailor the Website to our users; for example, to remember your language or region or that you have already completed a survey. This information is usually anonymized and is not used for any purpose unrelated to the Website.
- We or our service providers also use analytic services to help us understand how effective our content is, what interests our users have, and to improve how the Website works. In addition, we use web beacons, tracking pixels and similar services to understand more about the visitors to the Website, and to count visitor numbers and performance cookies to track how many individual users access the Website and how often. This information is used for statistical purposes and to improve how the Website works and it is not our intention to use such information to personally identify any user. However, if at any time you register and sign into the Website, we may combine such data with information from our web analytic services and cookies to analyze how you use the Website in more detail.
- The Website does not use targeting cookies to deliver targeted advertising on the Website; however, these cookies may be used on third party websites on which we occasionally advertise, to track the success of those advertising campaigns. We may use web beacons (also known as pixel tags) to determine which users have come to the Website after viewing an advertisement we have served on such third party websites. We also work with such third parties to collect data so that we can determine the effectiveness of our ads and serve ads targeted to your interests. The use of web beacons does not provide us with any personal information and we do not use this technology to access your personal information. It is used only to compile aggregated data about users who visit the Website and to gauge the effectiveness of our ads. Web beacons do not place information on your device, but may work in conjunction with cookies to monitor activity. You cannot remove or block web beacons, but you can remove or block cookies with which they work to block the collection of information about your user activity.
- We may provide your personal information to other members of the Twinsights Network in order to provide you with information that could be of interest to you and conduct market or other research. Your personal information may also be disclosed to members of the Twinsights Network and other third parties: in order to respond to your requests or inquiries; as part of a corporate transaction (such as a sale, divestiture, reorganization, merger or acquisition); or where those parties handle information on our behalf.
- Personal information may also be disclosed to law enforcement, regulatory or other government agencies, or to other third parties, in each case to comply with legal, regulatory, or national security obligations or requests.
- In relation to Communications, we may also share your personal information with service providers in connection with the delivery of such Communications.
- All of these disclosures may involve the transfer of personal information to countries or regions without data protection rules similar to those in effect in your area of residence.
- By providing information with respect to a Communication or through the Website, you are consenting to the disclosures described above.
- Any personal information that we have referenced above under “Information collection” may be disclosed to the third parties identified in this section for the purposes set forth herein.
How long do we keep your information?
- You may at any time request that we discontinue sending you Communications, emails or other correspondence.
- Any personal information that we have about you may be de-identified and maintained and used by us without re-identifying such information. Such de-identified information is not subject to the terms of this Privacy Notice.
How do we keep your information safe?
- We do not sell your personal information that is collected under this Privacy Notice.
How can you contact us about this Privacy Notice?
- Email us at [email protected]
- Write in to: Suite 9-03, Level 9 Wisma E & C No 2, Lorong Dungun Kiri Bukit Damansara, 50490 Kuala Lumpur, Malaysia.